Sky’s Surf Hostel is a brand operating under Outlive FXnet Pvt. Ltd., a legally registered company managing multiple hospitality and dining brands, including:

• Sky Frame Beach Resort
• The Happy Land
• BLG Surf Bistro
• God’s Own Country Kitchen
• Sky’s Surf Hostel

All financial transactions, including bookings and payments, are handled under Outlive FXnet Pvt. Ltd. across payment gateways, banks, and legal entities. While we use our brand names for marketing and communication, all transactions and legal matters are conducted under the company name Outlive FXnet Pvt. Ltd.

Cancellation Policy

We understand that travel plans may change. Our cancellation policy is designed to offer flexibility while ensuring a fair policy for both our guests and our business.

1. Cancellations Before Check-in:
   • Guests may cancel their reservations as per the terms outlined at the time of booking.
   • Cancellation requests must be submitted through our official communication channels (email or phone).
2. Last-Minute Cancellations:
   • Cancellations made within a specific period before check-in (as per booking terms) may incur charges.
   • Refund eligibility depends on the time of cancellation and the booking terms.
3. No-Shows:
   • If a guest does not check in on the scheduled date without prior notice, the booking will be considered a no-show, and no refund will be issued.

Refund Policy

1. Processing Refunds:
   • Refunds, if applicable, will be processed only via bank transfer.
   • We do not issue refunds through the original payment gateway used for booking.
   • The refund process may take up to 7-14 business days, depending on the banking institution.
2. Non-Refundable Bookings:
   • Certain promotional or discounted bookings may be non-refundable.
   • This information is clearly mentioned at the time of booking.

No Return or Shipping Policy

• We provide services only and do not sell or ship any physical products.
• Since our offerings are experience-based, there is no return policy applicable.

Important Notes

• Outlive FXnet Pvt. Ltd. and its brands use the same legal and financial infrastructure for all transactions.
• Any refunds will be credited to the guest’s bank account, not through online payment gateways.
• For any concerns regarding cancellations, refunds, or booking modifications, please contact our support team.

Contact Us

For any queries related to cancellations or refunds, please reach out to us at:

📧 Email: info@skysurf.com
📞 Phone: +91 8848189457

Our team is happy to assist you with any concerns regarding your booking.