Effective Date: February 20, 2025

Outlive FXnet Pvt. Ltd. (“we,” “our,” or “us”) operates the website skyssurf.com and is committed to protecting the privacy of our guests and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with global privacy laws, including but not limited to the General Data Protection Regulation (GDPR) for European residents, the California Consumer Privacy Act (CCPA) for California residents, and other applicable data protection regulations.

1. Information We Collect

We collect personal data to provide and improve our services. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, and nationality.
• Payment Information: Credit card details, billing address, and other financial information necessary to process transactions.
• Booking and Stay Information: Reservation details, accommodation preferences, check-in/check-out dates, and special requests.
• Technical Data: IP address, browser type, operating system, device information, and browsing behavior on our website.
• Marketing Preferences: Subscription status to newsletters or promotional materials.

2. How We Collect Information

We collect personal data through various methods:

• Direct Interactions: When you make a reservation, subscribe to our newsletter, fill out forms, or contact us directly.
• Automated Technologies: Through cookies and similar tracking technologies when you interact with our website.
• Third-Party Sources: From travel agencies, booking platforms, and other partners who facilitate reservations or services on our behalf.

3. Use of Personal Data

We use your personal data for the following purposes:

• Provision of Services: To process bookings, manage reservations, and provide requested services during your stay.
• Payment Processing: To handle payments, refunds, and related financial transactions.
• Communication: To send booking confirmations, updates, and respond to inquiries or requests.
• Marketing: To provide information about promotions, offers, or events that may interest you, subject to your consent where required.
• Improvement of Services: To analyze usage and enhance the quality of our website and services.
• Legal Compliance: To fulfill legal obligations, resolve disputes, and enforce our terms and conditions.

4. Sharing and Disclosure of Personal Data

We may share your personal data with:

• Service Providers: Third-party vendors who assist in operations such as payment processing, marketing, and IT support.
• Affiliated Brands: Our associated brands, including Sky’s Surf Hostel, Sky Frame Beach Resort, The Happy Land, BLG, and God’s Own Country Kitchen, to provide consistent services across our properties.
• Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our guests, employees, or the public.

5. International Data Transfers

As a global company, we may transfer your personal data to countries outside your residence, including countries that may not offer the same level of data protection. We ensure appropriate safeguards are in place to protect your data in such transfers, in compliance with applicable laws.

6. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no data transmission over the internet can be guaranteed as completely secure.

7. Retention of Personal Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: To request a copy of the personal data we hold about you.
• Rectification: To correct inaccuracies in your personal data.
• Deletion: To request the deletion of your personal data, subject to legal limitations.
• Objection: To object to the processing of your personal data for certain purposes, such as direct marketing.
• Restriction: To request the restriction of processing under certain circumstances.
• Portability: To receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@skyssurf.com. We will respond to your request in accordance with applicable laws.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware of such data collection, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Outlive FXnet Pvt. Ltd.
Email: info@skyssurf.com
Website: skyssurf.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal data as described herein.